Recent Why SERVPRO Posts

What Does Reopening Your Business Look Like?

5/27/2020 (Permalink)

Wearing PPE and Cleaning Handle SERVPRO Certified Clean

SERVPRO of Edgewater/Deal-Churchton/Lothian has been sanitizing facilities that are getting ready to reopen. From restaurants to retail locations, business owners are following guidelines set forth by our local government. We keep hearing, “It’s time to reopen.”

Since the beginning of the pandemic, SERVPRO of Edgewater/Deal-Churchton/Lothian has been working with our local officials to insure the proactive cleaning and sanitizing of many facilities throughout Anne Arundel County. We’ve worked in schools, government facilities, as well as general office spaces.

On Monday, May 18, Anne Arundel County Executive Stuart Pittman provided us with guidelines for reopening. Since then, we’ve received numerous requests to sanitize different commercial properties. Click here to read more about our COVID-19 cleaning process.

Take a look at how Zachary’s Jewelers plans to reopen.

SERVPRO of Edgewater/Deal-Churchton/Lothian professionals are uniquely prepared during this unprecedented time to clean and disinfect your business according to the protocols set forth by the CDC. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis. We are cleaning experts.

We are Cleaning Experts

3/19/2020 (Permalink)

SERVPRO employees cleaning in building Here to Help

SERVPRO is Here to Help during this time of need

During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

Specialized Training

We are prepared to clean and disinfect your business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

  • Kitchen/Food Areas
  • Bathrooms
  • Schools/Classrooms
  • Offices
  • Retail Spaces
  • Water Fountains
  • Shelving/Racks
  • Sales Counters
  • Carpets and Rugs
  • Stair Handrails
  • Elevator Cars
  • Playground Equipment
  • Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Call Today for a Proactive Cleaning

If your home or business needs deep cleaning services, call the experts today SERVPRO of Edgewater/Deale-Churchton/Lothian at (410) 867-3590.

How big is SERVPRO of Edgewater/Deale-Churchton/Lothian?

2/6/2020 (Permalink)

contact information for SERVPRO Contact Information

SERVPRO Industries has more than 1,700 franchises that are operating nationwide, and SERVPRO continues to grow. The need for experienced, IICRC certified, trained, and professional cleanup and restoration experts is recession resistant, and the growth potential inside of a proven system presents an opportunity for prospective franchisees.

SERVPRO of Edgewater/Deale-Churchton/Lothian is a woman-owned business. This franchise shares the same owner as the SERVPRO of Annapolis/Severna Park and currently employs 22 people that operate out of a 10,000 square foot facility in Arnold, Maryland.

Our facility is so vast that we store and restore property right on location. For example, if your dining room set has smoke/soot damage, SERVPRO of Edgewater/Deale-Churchton/Lothian can restore the damage and store your furniture while your home is being mitigated and restored.

Being the largest restoration company in the industry provides SERVPRO of Edgewater/Deale-Churchton/Lothian with all the resources to necessary to leave your property “Like it never even happened.”

Faster to any Disaster

1/2/2020 (Permalink)

stop watch cartoon Response Time

Faster to any Disaster

Homeowners and property managers trust SERVPRO of Edgewater/Deale-Churchton/Lothian because of our response time. SERVPRO Industries requires each franchise to respond quickly to any size disaster.

We care about readiness for our community, we are faster than our competition, we are the trusted leader with a Here to Help customer service philosophy that involves listening to our customer and providing solutions in a variety of ways, and we validate industry standards through DryBook™. The SERVPRO® DryBook™ is a proprietary tool that manages industry requirements on drying to validate your restoration is done to standard. This improves results, restores your property at a faster rate, getting you back in your home or business sooner.

Did you know that SERVPRO of Edgewater/Deale-Churchton/Lothian is open 24/7/365? Weather a job is big or small, our team will be there to help make it “Like it never even happened,” so you can get back to your home or business and on with your life.

When a disaster puts the things that matter most to you on the line, you want to contact the team that is faster to any disaster.

SERVPRO of Edgewater/Deale-Churchton/Lothian Customers

12/17/2019 (Permalink)

woman holding award Diane Whittles

Do you know each SERVPRO franchise is independently owned and operated? The SERVPRO of Edgewater/Deale-Churchton/Lothian franchise is owned by Diane Whittles. Diane has spent her entire life in Anne Arundel County, and is proud of the business she created.

Diane became the owner of SERVPRO of Annapolis/Severna Park after her husband passed away in 2012.  Our franchise is a woman-owned minority business enterprise and certified by the state of Maryland.  Since Diane’s time at the helm, she has grown the business exponentially. In 2018, she purchased her third SERVPRO franchise, SERVPRO OF Pasadena/Gibson Island/Lake Shore.

SERVPRO of Edgewater/Deale-Churchton/Lothian has been so successful because of the team Diane has put together. The team is well-trained and highly educated. Team members communicate well with each other and work hard to ensure customer satisfaction. This is why our customers work with SERVPRO of Edgewater/Deale-Churchton/Lothian.

Why SERVPRO of Edgewater/Deale-Churchton/Lothian

11/19/2019 (Permalink)

SERVPRO of Edgewater/Deale-Churchton/Lothian logo SERVPRO of Edgewater/Deale-Churchton/Lothian

As a franchise of SERVPRO Industries, SERVPRO of Edgewater/Deale-Churchton/Lothian is required to adhere to several standards. Some of these standards include: brand recognition, training, and quality controls. Let’s dive deeper into each of these topics.

Brand Recognition. SERVPRO of Edgewater/Deale-Churchton/Lothian follows a Brand Identity Guide that is updated regularly. Nationally developed brand standards include logo design as well as how the logo is used in advertising. Brand standard colors and fonts are used throughout the nation to develop a brand that is impossible to miss.

Training. SERVPRO of Edgewater/Deale-Churchton/Lothian Certifications include:

  • AMRT - Applied Microbial Remediation Technician
  • ASD - Applied Structural Drying Technician
  • CCT - Carpet Cleaning Technician
  • CMR - IAQC Certified Mold Remediator
  • CMT - Certified Mold Technician
  • CMT - Commercial Carpet Maintenance Technician
  • CPM - IAQC Mold Certified Project Manager
  • CRMR - Council-Certified Residential Microbial Remediator
  • ECTP - Employee Certification Training Program
  • FSRT - Fire & Smoke Damage Restoration Technician
  • HST - Health and Safety Technician
  • IICRC Certified Firm
  • OCT - Odor Control Technician
  • OSHA - 10-hour General and/or Construction Industry Training Program
  • OSHA - 30-hour General and/or Construction Industry Training Program
  • RRRP - Lead-Based Paint Activities and Renovation
  • RRT - Carpet Repair & Reinstallation Technician
  • WRT - Water Damage Restoration Technician

Quality Controls. Just like other successful businesses, SERVPRO of Edgewater/Deale-Churchton/Lothian has clearly documented processes in place to insure proper disaster cleanup. Whether your property suffers water damage or needs mold remediation, we have a proven plan to restore the damage.

Our franchise has over 45 years of leadership in cleanup and restoration. When fire, water, mold, and other damage take control of your life, we help you take it back.

"Like It Never Even Happened"

5/21/2019 (Permalink)

One candle caused a fire

The national slogan for SERVPRO® is "Like it never even happened." At SERVPRO® of Edgewater/Deale-Churchton/Lothian, we embodied this tagline with the work we performed at an Edgewater property fire. Not only did we mitigate the fire and water damage, we also reconstructed the property.

This house fire was started by one candle. The fire ripped through this family's home causing a significant amount of physical damage to four rooms. Fortunately, the family was unharmed physically. Firefighters stopped the fire, but left behind water damage. The water damage became a secondary loss for the home. This fire ended up being a large insurance loss, but the good news is that SERVPRO of Edgewater/Deale-Churchton/Lothian was asked by the insured to mitigate the fire as well as reconstruct the damaged rooms in the property.

SERVPRO of Edgewater/Deale-Churchton/Lothian specializes in fire and water restoration. We’ve received advance training in restoration techniques, and we have the experience and specialized equipment to quickly restore your property. This “restore first” mentality also allows us to get your home or business back to pre-fire condition quicker and with less disruption.

In addition to restoration, SERVPRO of Edgewater/Deale-Churchton/Lothian has the capability to reconstruct. This includes installing drywall, replacing flooring and/or carpeting. We can also provide painting, new cabinetry and even a new kitchen sink! We are a woman-owned business that has worked in the mitigation industry for 44 years.

Our mission, tagline, and slogan is “Like it never even happened”, and we are happy to be your one stop shop.

Is Your Business Prepared for a Disaster?

4/4/2019 (Permalink)

Phil Dumenil, SERVPRO Commercial Marketing Representative

There are many qualities that separate SERVPRO of Edgewater/Deale-Churchton/Lothian from the competition. But, one major difference is we help your business put together a disaster plan called an Emergency Ready Profile (ERP).

Did you know that as many as 50% of businesses close down following a disaster? The businesses that do survive have some type of preparedness plan in place. At SERVPRO of Edgewater/Deale-Churchton/Lothian we take this statistic seriously. That’s why we provide this free ERP service that prepares your business for whatever happens.

The ERP is a concise profile document/app that contains only the critical information needed in the event of an emergency. It lists specific contact information for your insurance carrier, HVAC company, and other critical points of contact. In addition, the ERP identifies the location for emergency shut off valves, like water and gas. The ERP can also be accessed through a mobile application. Everyone always has their phone on them; now, they can have the plan right at their fingertips.

No one plans on a disaster, but you can plan to be “Ready for whatever happens.”

We've Got Credentials

1/30/2019 (Permalink)


When a disaster strikes your property, the last thing you want to do is vet remediation companies. Trust a national brand with local presence, SERVPRO of Edgewater/Deale-Churchton/Lothian. Our team caries various certifications and our General Manager, Chris Goedeke, has more certifications than another other remediation specialist on our team.

SERVPRO of Edgewater/Deale-Churchton/Lothian Certifications

  • AMRT - Applied Microbial Remediation Technician
  • ASD - Applied Structural Drying Technician
  • CCT - Carpet Cleaning Technician
  • CMR - IAQC Certified Mold Remediator
  • CMT - Certified Mold Technician
  • CMT - Commercial Carpet Maintenance Technician
  • CPM - IAQC Mold Certified Project Manager
  • CRMR - Council-certified Residential Microbial Remediator
  • ECTP - Employee Certification Training Program
  • FSRT - Fire & Smoke Damage Restoration Technician
  • HST - Health and safety Technician
  • IICRC Certified Firm
  • OCT - Odor Control Technician
  • OSHA - 10-hour General and/or Construction Industry Training Program
  • OSHA - 30-hour General and/or Construction Industry Training Program
  • RRRP - Lead-Based Paint Activities and Renovation
  • RRT - Carpet Repair & Reinstallation Technician
  • WRT - Water Damage Restoration Technician

Chris is the GENERAL MANAGER of SERVPRO of Edgewater/Deale-Churchton/Lothian. Chris is an ACAC Certified Microbial Remediation Supervisor and a Certified Commercial Drying Specialist with 11 years of emergency response experience. He is IICRC certified in Water Damage Restoration, Applied Structural Drying, Fire and Smoke Restoration, Carpet Cleaning, Odor Control, Carpet Repair and Installation. He recently became an IICRC Master Water Restorer. Chris oversees all construction projects following a loss and heads up the Carpet and Hard Floor Sales Division.

Trust an industry leader at the local level. Call SERVPRO of Edgewater/Deale-Churchton/Lothian for any restoration needs (410) 647-8181

SERVPRO of Edgewater/Deale-Churchton/Lothian Facility

12/21/2018 (Permalink)

SERVPRO of Edgewater/Deale-Churchton/Lothian Facility

If your home or business suffers from a water or fire loss, SERVPRO of Edgewater/Deale-Churchton/Lothian  is here to help. With over 18,000 square feet of warehouse space, we have the capacity to handle any size disaster.  Our experience and proven leadership (43 years!) in the restoration industry with mold remediation, fire and water damage and biohazard recovery along with our large facility make us your local restoration leader.                                    

There are several reasons why a large facility is important when selecting an emergency cleanup company.  At SERVPRO of Edgewater/Deale-Churchton/Lothian we have the capability to store (and clean if necessary) your belongings while your home or business is being repaired.  Our experienced crew will inventory and pack out your property carefully and efficiently.  Our content clean-  room houses state of art ultrasonic equipment that works miracles on soot damaged items.

From air scrubbers to dehumidifiers and air movers, we have the right equipment to get the job done.  The proper equipment allows a structure to dry properly and reduce further contamination and damage.

SERVPRO of Edgewater / Deale-Churchton / Lothian Tackles Large Commercial Losses

12/13/2018 (Permalink)

High Rise Fire

When your Anne Arundel County business suffers a large loss from water, fire or natural disaster, you can count on SERVPRO of Edgewater/Deale-Churchton/Lothian Park to restore your facility.  Our project management staff is well-qualified to handle any disaster. Plus, we own the equipment needed to mitigate large loss fire and flood restoration.

As an employer in your community, having a business continuity plan can help protect your company, its employees, and its infrastructure, and maximizes your chances of recovery after an emergency or disaster.  You can do this by taking three simple steps:

  • Plan to stay in business
  • Encourage your employees to become ready
  • Protect your investment

At SERVPRO of Edgewater/Deale-Churchton/Lothian Park we employee experienced leaders in the restoration industry that specialize in all varieties of emergency cleanup with the capacity for any size job.  Our team includes IICRC certified technicians.  The IICRC certification is the highest standard of cleaning and remediation.  We are American Bio Recovery Association certified in biohazard recovery/infectious disease and blood-borne pathogens.  Our crew chiefs provide complete job file maintenance and electronic communication protocols. And, as a service to SERVPRO nationwide, we are part of the SERVPRO Industries traveling “STORM” team. 

SERVPRO of Edgewater/Deale-Churchton/Lothian Park owns a variety of specialized mitigation equipment, including testing and monitoring equipment.  Our 18,000 square foot warehouse facility houses over 45 warehouse crates providing extra-large storage capacity.  Our Ozone Room eradicates odor from business property and our clean room dedicated to content cleaning only.

When fire or water damage puts things that matter most on the line, you need the very best help on the line as well.  That’s why knowing contacting SERVPRO of Edgewater/Deale-Churchton/Lothian Park is so important.

Who is SERVPRO of Edgewater / Deale-Churchton / Lothian?

11/14/2018 (Permalink)


Standing knee deep in a flooded basement, the last thing you may be considering is what clean-up company can provide you with an accurate scope of work to present to your insurance company.  So, before you select the company that is going to extract the water, you might want to know who SERVPRO of Edgewater / Deale-Churchton / Lothian is.

SERVPRO of Edgewater / Deale-Churchton / Lothian is a woman-owned business, owned by Severna Park native Diane Whittles.  Did you know she has owned this franchise for 42 years?  SERVPRO of Edgewater / Deale-Churchton / Lothian employees around 25 Anne Arundel County residents, including some of Diane’s family members.

Craig Dellagatta, has been with SERVPRO for nearly two years.  Craig is a lead estimator specializing in mold remediation.  He served as a local police officer before joining our team. 

You can read more about the team on the SERVPRO of Edgewater / Deale-Churchton / Lothian employee page.

Most of our employees have worked with SERVPRO of Edgewater / Deale-Churchton / Lothian for years.  Diane insists and provides continuing education for all technicians throughout the year, ensuring that they are up do date on all the latest industry trends in remediation.  This is perhaps one of the reasons SERVPRO of Edgewater / Deale-Churchton / Lothian is a local leader.